My Cart

Close

FREE UK SHIPPING for basins and accessories

Returns

RETURNS FROM THE UK

We hope you love your product, however if you change your mind here is what to do;

  • Ensure you keep all the original packaging in good condition for a return
  • Contact us at info@thewaywelivelondon.com within 30 days of receiving your item
  • You will be sent a returns form which you should include in your original product packaging
  • Returns will only be accepted where the product has not been used, installed or altered and where all original packaging is in present and in a good condition.
  • You will be eligible for a full refund of the product and original shipping minus the cost of a returns courier which will be arranged by us at a suitable day and time window for you.
  • Arrangements for a return courier (provided by us) must be made and booked for within 10 days of notification that you would like to return.
  • Return courier costs are £15 for each basin and will be quoted for any vanity units based on your location and whether a 2 man team is required at the collection address
  • Once we have inspected the items and providing the product and the packaging is in good condition, we will process a full refund within 14 days of receiving the product back, minus the cost of a return courier which we will quote and arrange for.

 

RETURNS INTERNATIONAL

We hope you love your product, however if you change your mind then please contact us at info@thewaywelivelondon.com and follow the below steps;

  • Contact us within 14 days of receiving your item
  • You will receive a returns form which you should include in your original product packaging
  • Returns will only be accepted where the product has not been used, installed or altered and where all original packaging is in present and in a good condition.
  • You will be eligible for a full refund of the product minus you original shipping cost and the cost of a returns courier which will be arranged by us at a suitable day and time window for you.
  • Arrangements for a return courier (provided by us) must be made and booked for within 10 days of notification that you would like to return.
  • Return courier costs are quoted based on your location and the cost of this will be deducted from your refund
  • Once we have inspected the items and providing the product and the packaging is in good condition, we will process a full refund within 14 days of receiving the product back, minus the cost of a return courier which we will quote and arrange for.

 

RETURNS - BESPOKE ITEMS

If you have requested a bespoke item then this is non-refundable.

 

RETURNS - DAMAGED OR FAULTY PRODUCTS

If you receive an item which is faulty or damaged then you should notify us within 48 hours of receiving the item and send in a photo to info@thewaywelivelondon.com. We will offer either an exchange or new product to be delivered at no cost or a full refund within 14 days of receiving the product back. We will send a returns form and arrange for a collection of the item at a suitable date and time window.

Please enclose your return form with your product.

 

WE DO NOT ACCEPT RETURNS FOR;

  • Unwanted items returned after 40 days
  • Unsolicited / unarranged returns of goods
  • Items which have been used, installed or altered
  • Items where due care has not been taken for the original packaging
  • Damaged items not notified by e-mail to us within 14 days

 

Please note: We are taking a little break 31st March - 15th Apr. No deliveries will be made during this time.